Terms of Service

1. Agreeing to these terms

These Terms of Service ("Terms") are an agreement between you and Francis Koroma, Founder & CEO, who operates CueBridge ("CueBridge", "we", "us"). By joining the waitlist, creating an account or otherwise using the Services, you agree to them. If you do not agree, do not use the Services.

Our Privacy Policy, Community Guidelines and Cookie Policy form part of these Terms.

2. Who can use CueBridge

• You must be at least 16 years old. If you are under 18 (or the age of majority where you live), a parent or guardian must agree to these Terms for you and approve any booking or contract you enter into.
• You must not be barred from using the Services under any applicable law, and you must not have been banned from CueBridge before.
• If you use CueBridge for a label, venue, station, promotion company or other organisation, you confirm you have authority to bind it to these Terms.
• The information you give us must be accurate, and you must keep it up to date.

3. Your account

Keep your sign-in details confidential. You are responsible for what happens on your account, and you should tell us straight away at support@cuebridge.io if you think someone else has access to it. We will never ask you for your password.

4. The waitlist and beta

Waitlist positions, founding-member status and referral priority are offered in good faith but are not guaranteed and have no cash value. We may adjust or remove them to stop abuse such as fake sign-ups, duplicate accounts or self-referrals.

Beta features are provided as they are, may change or disappear, and may contain errors. Please report problems so we can fix them.

5. Your content

You keep ownership of everything you upload or post — your music, mixes, artwork, press materials and messages ("your content"). CueBridge does not claim ownership of your work.

So that we can run the Services, you give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transcode, display, stream and distribute your content within the Services, only for the purpose of operating, securing and improving them and showing your content to the people you share it with. The licence ends when you delete the content or your account, except for copies already shared with other members (such as messages they received) and copies in backups, which are deleted on our normal schedule.

You are responsible for your content. You confirm that you own it or have every right, licence and permission needed to share it — including rights to recordings, compositions, samples, artwork, and the names and likenesses of anyone featured — and that sharing it on CueBridge does not infringe anyone's rights or break any law.

6. Community standards and user-generated content

CueBridge has zero tolerance for objectionable content and abusive members. You agree to follow our Community Guidelines. In particular, you must not:

• harass, threaten, bully, stalk or discriminate against anyone, or post hateful, violent, sexually explicit or otherwise objectionable content;
• post or share any content that sexually exploits or endangers children;
• scam or defraud anyone, including fake gigs, fake bookings or requests for upfront fees under false pretences;
• impersonate any person, artist, label, venue or organisation, or misrepresent your affiliation;
• upload content you do not have the rights to;
• send spam, run bulk or automated messaging, or manipulate referrals, endorsements or rankings;
• share anyone's private information without their consent;
• scrape, crawl or harvest data, use bots, or access the Services by any means other than the interfaces we provide;
• interfere with, probe or overload the Services or try to get around security or access controls;
• use the Services for anything illegal.

To keep the community safe we use a combination of automated filtering and human review. You can report any profile, message or piece of content, and block any member, directly in the app; blocking stops them contacting you. We review reports within 24 hours and, where content or behaviour breaks these Terms, we remove the content and may warn, suspend or permanently remove the member responsible, and report illegal content to the authorities.

7. Bookings and deals between members

CueBridge helps members find each other, talk and agree bookings. Any booking, performance, licence or other deal is an agreement between the members involved. CueBridge is not a party to it and is not anyone's agent, manager, employer or broker.

Members are responsible for their own agreements, fees, taxes, permits, licences, insurance, performing-rights obligations and the safety and legality of their events, including age restrictions at venues. We do not guarantee any member's identity, ability, conduct or payment, even where we offer verification features. If a dispute arises between members, we may — but are not obliged to — help resolve it.

8. Fees, subscriptions and in-app purchases

Creating a profile, being discovered and messaging are free. Some features may be offered as paid subscriptions. The price, billing period and what is included are always shown before you buy.

• Subscriptions bought in the iOS app are billed to your Apple ID and those bought in the Android app to your Google Play account, under Apple's and Google's terms.
• Subscriptions renew automatically at the end of each period unless you turn off auto-renew at least 24 hours before the period ends. Your account is charged for renewal within the 24 hours before the current period ends.
• You can manage or cancel a subscription in your App Store or Google Play account settings at any time. Deleting your CueBridge account does not cancel a store subscription.
• Refunds for in-app purchases are handled by Apple or Google under their policies. Where we sell directly on the web, refunds follow the terms shown at purchase and any rights you have under consumer law.
• If a free trial is offered, any unused part of it ends when you buy a subscription.
• If we change a subscription price, we give you notice in advance and the new price applies from your next renewal; you can cancel before then.

9. CueBridge's rights

The Services, including the software, design, text and the CueBridge name and logo, belong to CueBridge and its licensors. Subject to these Terms, we give you a personal, non-exclusive, non-transferable, revocable licence to use the Services for their intended purpose. You must not copy, modify, sell, reverse engineer or create derivative works from them, except where the law expressly allows it.

If you send us feedback or ideas, we may use them without any obligation to you.

10. Copyright complaints

We respect creators' rights and respond to notices of alleged infringement, including under the US Digital Millennium Copyright Act. If you believe content on CueBridge infringes your copyright, send a notice to legal@cuebridge.io that includes:

• your physical or electronic signature;
• identification of the copyrighted work you say is infringed;
• identification of the material and where it appears on CueBridge (a link is best);
• your contact details;
• a statement that you believe in good faith the use is not authorised by the owner, its agent or the law; and
• a statement, under penalty of perjury, that the notice is accurate and that you are the owner or authorised to act for them.

If your content was removed and you believe that was a mistake, you can send a counter-notice to the same address. We terminate the accounts of repeat infringers.

11. Third-party services

The Services may link to or work with services we do not control, such as streaming platforms, payment providers and sign-in providers. Their own terms and policies apply, and we are not responsible for them.

12. Terms for the CueBridge apps

If you download a CueBridge app from the Apple App Store or Google Play, these additional terms apply:

• These Terms are between you and CueBridge only, not Apple or Google. CueBridge, not Apple or Google, is solely responsible for the app and its content.
• Your licence to use the app is limited to using it on Apple- or Android-branded devices you own or control, as permitted by the store's usage rules.
• CueBridge, not Apple or Google, is responsible for any maintenance and support of the app. Apple and Google have no obligation to provide them.
• If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app (if any). To the maximum extent permitted by law, Apple has no other warranty obligation for the app, and any other claims, losses or costs from a failure to conform to a warranty are CueBridge's responsibility, to the extent these Terms do not disclaim them.
• CueBridge, not Apple, is responsible for addressing any claims by you or a third party relating to the app — including product liability claims, claims that the app fails to meet a legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.
• If a third party claims the app or your use of it infringes their intellectual property rights, CueBridge, not Apple, is responsible for the investigation, defence, settlement and discharge of that claim.
• You confirm that you are not located in a country subject to a US Government embargo or designated as a "terrorist supporting" country, and that you are not on any US Government list of prohibited or restricted parties.
• You must comply with any applicable third-party terms (such as your mobile carrier's) when using the app.
• Questions, complaints or claims about the app go to support@cuebridge.io.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and, once you accept them, have the right to enforce them against you as a third-party beneficiary.

13. Suspension and termination

You can stop using CueBridge and delete your account at any time — see Delete Your Account.

We may suspend or end your access if you break these Terms or our Community Guidelines, if we are required to by law, or if your use creates risk or legal exposure for other members or for us. Where reasonable we will tell you why and give you a chance to respond or appeal. Sections that by their nature should survive termination — including your content licence for already-shared copies, disclaimers, limits on liability and disputes — continue to apply.

14. Disclaimers

To the extent permitted by law, the Services are provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement. We do not promise that the Services will be uninterrupted or error-free, or that you will find work, bookings or collaborators through them. Nothing in these Terms excludes rights you have as a consumer that cannot be excluded by contract.

15. Limitation of liability

To the extent permitted by law, CueBridge will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, bookings or data, arising from your use of the Services or from any dealings between members. Our total liability for any claim relating to the Services is limited to the greater of the amount you paid us in the 12 months before the claim arose and USD 100.

None of this limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited under the law that applies to you.

16. Indemnity

To the extent permitted by law, you agree to indemnify CueBridge against claims, losses and reasonable costs arising from your content, your bookings and dealings with other members, or your breach of these Terms or of anyone's rights.

17. Governing law and disputes

If you have a problem, contact us first at legal@cuebridge.io — most issues can be settled informally, and we will try to do so within 30 days. These Terms are governed by the laws of the country in which the CueBridge operator is based. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may bring proceedings in your local courts.

18. Changes to these terms

We may update these Terms as CueBridge grows. If a change is significant, we will tell you by email or in the app at least 14 days before it takes effect. If you keep using the Services after that, the new Terms apply; if you do not agree, you can delete your account.

19. General

These Terms are the entire agreement between you and CueBridge about the Services. If any part is found unenforceable, the rest still applies. If we do not enforce a right straight away, we have not waived it. You may not transfer these Terms without our consent; we may transfer them as part of a reorganisation, merger or sale. We are not responsible for delays or failures caused by events beyond our reasonable control.

20. Contact

CueBridge · Francis Koroma, Founder & CEO · legal@cuebridge.io